As part of this week’s National Get Online week (from 15 to 19 October 2018), encouraging as many people as possible to go online. This year’s theme is “try1thing”.
Throughout the week, support will be available to help you through the online process – whether it’s reporting dog fouling or setting up your direct debit for Council Tax – help is available. Plus, you can use the PCs in the council’s One Stop Shops and libraries for free.
In addition, the council’s website has been enhanced to help you find the information you need easily and quickly – visit www.knowsley.gov.uk today. Plus, there’s online chat advisors available (during the opening hours of the council’s Contact Centre) to guide you through the online process if you need help.
Not only is it quicker and more convenient for you to contact the council, pay bills and book services online, it also supports the principles of Knowsley Better Together. With more people using digital services for day-to-day transactions, it helps free up the time of staff working in the council’s one stop shops and contact centre, so that they can spend more time helping vulnerable residents in need of more support.
You can also be part of Knowsley Better Together by offering your help and support to relatives or neighbours who aren’t as confident going online as you are.
What’s happening throughout the week?
A range of activities are taking place throughout the week in Knowsley, from practical online support through to courses available throughout the borough to equip you with the skills to get online.
Monday, 15 October 2018
· Digital Champions available in all One Stop Shops to help you get online.
· Digital drop-in sessions at Halewood Library from 10am to 12.30pm and The Hub, Stockbridge Village from 1pm to 3.30pm.
Tuesday, 16 October 2018
· Digital Champions in Kirkby One Stop Shop to help you get online and try1thing.
· Knowsley’s Family and Community Education service (FACE) digital drop-in sessions at Roby Community Hub from 1pm to 3.30pm.
· Digital Champion in Huyton Library from 10am to 12.30pm to help you get online and try1thing.
Wednesday, 17 October 2018
· Digital Champion in Huyton One Stop Shop to help you get online and try1thing.
· Knowsley’s Family and Community Education service (FACE) digital drop-in session at St Johns Information Zone, Huyton from 9.30am to 12.30pm.
· Digital Champion in The New Hutte Neighbourhood Centre from 9.30am to 12pm to help you get online and try1thing.
Thursday, 18 October 2018
· Digital Champion in Halewood One Stop Shop to help you get online and try1thing
· Knowsley’s Family and Community Education service (FACE) digital drop-in session at St Johns Information Zone, Huyton from 1-3.30pm
· Digital Champion in The Gate Community Centre, Huyton from 12.30pm – 3pm to help you get online and try1thing
Friday, 19 October 2018
· Digital Champion in Prescot One Stop Shop to help you get online and try1thing.
· Knowsley’s Family and Community Education service digital drop-in sessions at Bluebell Park Apartments, Huyton from 1pm to 3.30pm.
· Digital Champion in Kirkby Library from 10am to 12.30pm to help you get online and try1thing.
What are the benefits of being online?
· It’s quick.
· It’s free.
· There are no queues and you can contact us at a time, date and location to suit you.
· You can take advantage of online discounts (including fuel tariffs and online shopping).
· Shopping or interacting with organisations from the comfort of your own home.
· Being able to keep in touch with family and friends at the touch of a button through Facebook, Twitter and Skype and more!
How can I get online if I haven’t got the equipment?
There are a number of places where you can use PCs, free of charge. This includes all of the council’s One Stop Shops, plus the borough’s libraries.
What if I don’t have the skills to get online?
There are a range of courses available across the borough, many free of charge. As well as the drop-in digital skills sessions outlined above, there are also a number of other courses targeted to your needs – from setting up and sending emails through to using IT packages, there is something for everyone. To find out more, call the Family And Community Education service on 0151 443 2026.
There’s also Digital Champions in each of the One Stop Shops who are on-hand to guide you through the council’s website or if you’re at home and need help, start an online chat with an advisor on the council’s website (during the opening hours of the Contact Centre).
What services can I do online with the council?
Our website – at www.knowsley.gov.uk – makes it even easier for you to find information and services. The eye-catching icons make it easier for you to:
Apply for it – Housing benefit, council tax reduction, school places, replacement bins, planning applications, resident parking permits.
Book it – Registrars’ appointment, taxi MOT and pest control appointments.
Pay for it – Council Tax, Business Rates, Fixed Penalty Notices, planning applications, building control, housing act advances, housing benefit overpayments, right to buy replacements.
Report it – Abandoned vehicles, potholes, faulty streetlighting, missing / damaged street signs, fly tipping, litter, missed bins, dog waste, and noise pollution.
You can also notify the council online regarding a change of circumstances (change of address, someone moving in / out of the property, change of income) and provide any supporting evidence through the website too.
If you haven’t already, discover what you can do online today at www.knowsley.gov.uk.